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Service with a smile

 

If I told you one of the best companies I rate for customer service is in telecoms, I think you’d probably laugh.

Telecoms and customer service are not normally regarded as happy bedfellows. Among Which magazine’s 2015 list of worst companies for customer service, BT and Talk Talk are only just eclipsed by NPower and Scottish Power. They all score poorly across knowledge of product, valuing their customer and access to customer support among other KPIs.

And yet it’s true in my case. Pure Business Services like to call themselves the knights of their industry – the website says “we offer an unparrralled service that slays our competitors and rescues anyone in distress”.

I’ve experienced this first hand when my phone packed up while travelling in Dublin. Within hours they had worked out a way for me to get it repaired which was faster than they could replace the handset, and picked up the tab. Switching is easy too as my recent conversion to an iPhone demonstrated. I made one call and the rest of the process was done without any further involvement from me.

The best output of good customer service for a business is that you’re so good, your customers do all that time-consuming promotional work for you. I’ve raved about Pure to anyone who will listen, some people have already gone ahead and started to work with them.

So what is Pure’s secret? I think it lies in their efficiency and honouring what they say they will do is actually done.

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FROM MY PODCAST

Jane Milton

Food industry expert Jane Milton has been in the business for more than 30 years and has the inside track on all things food!

In her podcast, Jane takes you behind the scenes of the food business and introduces you to her incredible network of producers, entrepreneurs and
consultants she works with. She shares inspiring stories and experiences with you to help you to build a stronger, healthier, better version of your own business.

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Let Me Introduce You To Francis Gimblett, author of the Gimblett's Guide to The Best of British Cheese, and Co-Owner of Taste of the Vine, an Interactive Food and Drink Events Business. ,
byJane Milton

Let Me Introduce You to Francis Gimblett, Author of Gimblett’s Guide to the Best of British Cheeses, and co Owner of Taste of the Vine, an interactive food and drink event company.

Francis and I met in Spring 2021 when I joined one of his monthly Friday evening meet the cheesemaker tasting sessions. I learned so much and loved meeting the cheesemakers. I told other people and very quickly was joined on screen by 10-12 friends each month ….

My copy of Francis book , Gimblett’s Guide to the Best of British Cheeses has become very well thumbed and through it i have tracked down cheesemakers around the UK and even found a cheesemaking course in Tottenham, London inspired by him.

He is a great story teller so i know you will enjoy hearing about :

  • his journey in food and drink
  • people who have inspired or encouraged him
  • his French mother’s cooking and how that added to his food journey
  • how he has for many years, resisted repitition and always desired change, t learn or to reinvent things BUT
  • how possibly now after almost 2 years of constant change, he my just be happy for a little more predictability for a while
  • we talk about work life balance and partnering in business with his wife
  • about the importance of understanding your P&L and planning for your business right from Day 1
  • we also get a hint or two about his next taste adventure….

I cannot wait


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