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Service with a smile

 

If I told you one of the best companies I rate for customer service is in telecoms, I think you’d probably laugh.

Telecoms and customer service are not normally regarded as happy bedfellows. Among Which magazine’s 2015 list of worst companies for customer service, BT and Talk Talk are only just eclipsed by NPower and Scottish Power. They all score poorly across knowledge of product, valuing their customer and access to customer support among other KPIs.

And yet it’s true in my case. Pure Business Services like to call themselves the knights of their industry – the website says “we offer an unparrralled service that slays our competitors and rescues anyone in distress”.

I’ve experienced this first hand when my phone packed up while travelling in Dublin. Within hours they had worked out a way for me to get it repaired which was faster than they could replace the handset, and picked up the tab. Switching is easy too as my recent conversion to an iPhone demonstrated. I made one call and the rest of the process was done without any further involvement from me.

The best output of good customer service for a business is that you’re so good, your customers do all that time-consuming promotional work for you. I’ve raved about Pure to anyone who will listen, some people have already gone ahead and started to work with them.

So what is Pure’s secret? I think it lies in their efficiency and honouring what they say they will do is actually done.

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Jane Milton

Food industry expert Jane Milton has been in the business for more than 30 years and has the inside track on all things food!

In her podcast, Jane takes you behind the scenes of the food business and introduces you to her incredible network of producers, entrepreneurs and
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Let Me introduce You to Giles Christopher ,Food, Drink & Hospitality Photographer
byJane Milton

Let me Introduce You to Giles Christopher, the food, drink and hospitality photographer

 

Giles and I met many years ago through his wife and business partner Abi, and since then we have all worked on a lot of jobs together and have spent a lot of time together socially chatting about business and life.

 

He got some great advice from his Dad about offering to do things nobody else likes to do at work and making himself a valuable team member and sound found he had multiple job offers …

 

He’s run his own business for over 20 years and we talk about how basic business skills should be part of the curriculum for everyone nowadays

 

He shares about the prep that goes into shoots and how technology has changed the job so much and how much time photographers now spend in post production too. And about the sheer weight of kit that he takes to ‘location’ shoots too.

 

Giles loves tech and is always pushing himself to learn new ways of doing things , or master new equipment and he also talks about keeping up with and ahead of that if you can

 

A really interesting insight into all that food and drink photography involves, and some great tips for podcasts and business blogs to watch out for too.

 

I’m really pleased we managed to book Giles for a chat in this last episode of series 3…

 

Let me introduce you to Giles Christopher


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