It’s perhaps fitting that I use the month of December to talk about a topic not normally associated with business, one that looks beyond making a profit.
Andrew Thornton is a serial entrepreneur who runs, among other interests, a Budgens supermarket in Belsize Park. Nothing special about that except that this shop is run along some very different principles.
Running counter to our obsession with short-term profits, Andrew’s business attitude centres on building a more sustainable model over the long term – he calls it Heart in Business. Instead of just focusing on the money, the Heart in Business approach encourages business leaders to shift focus from an obsession with profits to one where planet and people come first.
It sounds like the sort of thing that hippies might espouse but Thornton’s Budgens is a walking, talking example. Since putting the programme in place – mystery shopper scores for customer service at the store are up to 100% and sales have grown by 5%. Take a look for yourself.
Andrew’s philosophy so appealed to me that I’m using this nine-step process to see how I can better integrate the culture within the various project teams I work with.
If you’re interested in finding out more then visit http://heartinbusiness.org/
Otherwise watch this space.
Food industry expert Jane Milton has been in the business for more than 30 years and has the inside track on all things food!
In her podcast, Jane takes you behind the scenes of the food business and introduces you to her incredible network of producers, entrepreneurs and
consultants she works with. She shares inspiring stories and experiences with you to help you to build a stronger, healthier, better version of your own business.
Food industry expert. I connect you with the right people and carefully curate teams of industry specialists to fast-track your success.